A
Agency OS·TK Digital

Processes

Internal SOPs and process documents — how the agency runs.

Brief Intake & Routing

How new briefs are received, triaged, and routed to the correct agent team.

operations

Adding a Process

Drop a markdown file into knowledge/processes/ with YAML frontmatter:

---
title: Your Process Name
description: A one-line summary of what this covers.
category: operations   # marketing | website | ads | onboarding | ...
---

# Your Process Name

Document the steps, rules, and guidelines here.